Front office is one of the core departments which come under rooms division of the hotel. It is the nerve centre which helps in creating first and lasting impression on the guest. This department helps in providing courteous and hospitable environment so that the guests feel at their ease and comfort during their stay. This department is known for providing anticipatory and prompt services for the guest contentment. The various sections of this department include Room’s reservations, Telephone exchange, Reception, Concierge, Cashier and Information desk. The department is responsible for ensuring a steady and smooth turnover. It also helps the organization to earn the largest share of revenue.
To bridge the gap between industry and academia, students are imparted hands-on training on all aspects of front office operations management. To keep abreast with the dynamic environment, Fidelio and IDS are the Property Management System that is being used by the institute for providing software training in managing front office operations. Front office lab with facilities for simulation has been created to ensure effective training. It includes individual work stations which facilitates individual attention to the students for acquiring the mastery in operating PMS system.